Last Updated: August 20, 2026
At DebTravels.com, we strive to provide accurate travel information, recommendations, and travel-related services. This Cancellation and Refund Policy explains the terms applicable to cancellations, refunds, and related requests.
By using our Website or booking any travel-related service through us, you agree to the terms of this Policy.
1. General Policy
DebTravels.com may feature travel packages, tour services, accommodation recommendations, transportation arrangements, and other travel-related offerings either directly or through third-party partners.
Cancellation and refund eligibility may vary depending on:
- The type of service booked
- The service provider’s policies
- The timing of the cancellation
- Applicable contractual obligations
All cancellation and refund requests are subject to review and approval in accordance with the applicable booking terms.
2. Cancellation by the Customer
If you wish to cancel a booking, you must notify us as soon as possible using the contact details provided below.
Cancellation charges may apply based on the time remaining before the scheduled travel date.
Standard Cancellation Charges
Unless otherwise specified at the time of booking:
| Time Before Departure | Cancellation Charge |
|---|---|
| More than 30 days | Processing charges may apply |
| 15–30 days | Up to 50% of the booking amount |
| 7–14 days | Up to 75% of the booking amount |
| Less than 7 days | Up to 100% of the booking amount |
| No Show | 100% of the booking amount |
Actual charges may vary depending on the service provider’s policies.
3. Non-Refundable Services
Certain services may be non-refundable, including but not limited to:
- Confirmed hotel bookings with non-refundable rates
- Airline tickets with non-refundable fare conditions
- Special event bookings
- Permit fees
- Government fees and taxes
- Visa-related charges
- Convenience and processing fees
Where a service is marked as non-refundable, no refund will be provided after confirmation.
4. Cancellation by DebTravels or Service Providers
In rare circumstances, a booking may be cancelled due to:
- Natural disasters
- Extreme weather conditions
- Government restrictions
- Safety concerns
- Insufficient participation
- Operational issues beyond reasonable control
Where applicable, customers may be offered:
- Rescheduling options
- Travel credits
- Partial refunds
- Full refunds, subject to supplier policies
DebTravels shall not be liable for indirect losses arising from such cancellations.
5. Refund Processing
Where a refund is approved:
- Refunds will be processed through the original payment method whenever possible.
- Processing times may vary depending on banks, payment gateways, and service providers.
- Refunds generally take between 7 and 21 business days to appear in the customer’s account.
Delays caused by banks or payment processors are beyond our control.
6. Third-Party Services
Many travel services featured on DebTravels.com may be provided by independent third-party operators.
For bookings made through third-party providers:
- Refund decisions are subject to the provider’s policies.
- DebTravels acts only as an information platform, intermediary, or referral source where applicable.
- We cannot guarantee refunds where third-party suppliers refuse or restrict refunds.
Users are encouraged to review the cancellation terms of the relevant provider before booking.
7. Amendments and Rescheduling
Requests to change travel dates, accommodation, transportation, or package details may be accommodated subject to:
- Availability
- Supplier approval
- Applicable amendment charges
- Fare or rate differences
Additional costs may apply when modifications are requested after confirmation.
8. Force Majeure
No refunds or compensation shall be payable for disruptions caused by events beyond reasonable control, including:
- Natural disasters
- Floods
- Cyclones
- Earthquakes
- Political unrest
- Strikes
- Epidemics or pandemics
- Government actions
- Transportation shutdowns
Any relief offered in such circumstances shall depend on the policies of the relevant service providers.
9. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact us with the following information:
- Full name
- Booking reference number (if applicable)
- Travel date
- Contact details
- Reason for cancellation
Requests should be sent to:
Email: support@debtravels.com
We recommend submitting requests as early as possible to maximise eligibility for refunds.
10. Changes to This Policy
We reserve the right to update or modify this Cancellation and Refund Policy at any time.
Any changes will become effective immediately upon publication on this page.
11. Contact Us
If you have any questions regarding cancellations, refunds, or booking-related matters, please contact:
DebTravels
Website: https://debtravels.com
Email: support@debtravels.com
By using DebTravels.com or booking any travel-related service through us, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.